Shipping & Returns
We know that shipping is a big part of the online shopping experience, so we've made sure to offer you a few different options at checkout. You'll see options for delivery speed and cost.
If you're spending $150 or more, we'll take care of shipping for you with free standard shipping (3 to 4 business days). If you're looking for a faster delivery, you're welcome to choose one of our other options.
For now, we're only able to ship within the United States. If you're in Brazil, you can still make purchases through our Brazil website. And, we're excited to announce that we're planning on expanding our operations outside of the US and Brazil in 2023.
Our return policy gives you a full 30 days from the day you received it to make a return request. Just make sure the item is unused, has its tags on, and is in its original packaging. You can start the process by visiting our Returns Portal.
If you notice any damages or issues with your order, please let us know as soon as possible by contacting our Care Team. We want to make it right for you.
Please note that we are unable to accept returns for sale items or gift cards. We appreciate your understanding.
If you want to exchange an item, the quickest way is to return the original item and make a separate purchase for the new one.
We'll let you know once we've received your return and if the refund is approved. It usually takes 10 business days for the refund to be processed back to your original payment method. If it's been more than 15 business days, feel free to reach out to our Care Team.